The Client Support Associate is a role to ensure outstanding customer service and client retention through proactive relationship management, technical assistance, and personalized support. Working closely with the sales and account management teams, this role focuses on maintaining and growing strategic client relationships after the point of sale.
Key Responsibilities
- After-Sales Support
- Making manual changes as needed to client accounts and records.
- Sending emails to clients and internal teams to maintain clear communication.
- Following up promptly to ensure tasks and requests are completed on time.
- Accepting outbound phone calls to provide timely support and maintain strong client
- Act as the primary point of contact for clients post-sale, ensuring a seamless onboarding and support experience.
- Address and resolve customer issues, service requests, and technical problems in a timely and professional manner.
- Coordinate with internal teams (e.g., technical support, operations, product development) to meet client expectations and resolve escalated concerns.
- Provide documentation, and usage guidance to maximize client satisfaction and product/service adoption.
Required Skills & Qualifications
- Strong interpersonal and relationship-building skills.
- Excellent communication and problem-solving abilities.
- Ability to understand complex products/services and explain them clearly to clients.
- Experience working with CRM and customer support platforms (e.g., ZOHO, Zendesk).
- Strong organizational skills with attention to detail and ability to manage multiple client accounts.
- Maintain accurate client records, documentation, and communications using CRM tools.
Preferred Background
- 2–4 years of experience in after-sales service, account management, or client-facing support roles.
- Bachelor's degree in business, communications, or a related field.
- Experience supporting B2B clients or enterprise-level accounts is a plus.
How to Apply
Interested in this role?
Send your CV and any relevant links to recruiting@technexus.io.
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